Refund policy
We hope you enjoy the purchases you make from Sentimint Promo Inc. This Refund & Return Policy explains how Sentimint Promo Inc (“we”, “us”, or “our”) handles returns and refunds for orders placed through our Website.
Scope
This Policy applies to purchases made directly through our official website and delivered within the United States. We currently serve customers within the U.S. only.
Return Window
Unless otherwise indicated on the product page or at checkout, you may request a return within 30 calendar days from the date your order is marked as delivered.
Requests submitted outside this 30-day period may be rejected.
Conditions for Returns
To be eligible for a return and refund:
Items must be unused, undamaged, and in their original condition
All original packaging, labels, protective materials, manuals, accessories, and parts must be included
Children’s early learning toys and learning tools, including busy boards, Montessori-inspired educational toys, musical toys, pretend play and life-simulation toys, sensory toys, infant developmental toys, puzzle and learning toys, wooden push walkers, and walking-assistance toys, must be returned complete with all included pieces
You must provide proof of purchase, such as an order confirmation or order number
If returned items show signs of use, damage, missing parts, opened or damaged packaging, or any condition that prevents resale, we may refuse the return or provide only a partial refund.
For children’s products, infant developmental toys, sensory toys, and multi-piece learning items, we may be unable to accept returns if the item has been used, washed, damaged, or returned without proper packaging, due to safety, hygiene, and product integrity concerns.
Contact Us Before Returning
We may use different warehouses and logistics partners, so return addresses are not the same for every order. Do not send any items back to our office address without prior confirmation.
Before returning any item, please contact our support team within the return period:
Email: info@sentimintpromo.life
Phone: +1 (719) 360-6950
Please provide your name, order number, the item(s) you wish to return, and the reason for the return.
If your request is approved, we will provide the correct return warehouse address and any reference number or special instructions required.
Returns sent without approval or to the wrong address may not be processed or refunded.
Return Shipping Costs
If the return is due to our error, such as the wrong item being shipped, an incorrect item, or a verified product defect, we may provide a prepaid return label or reimburse reasonable return shipping costs after reviewing the evidence.
If the return is due to personal reasons, such as change of mind, preference, ordering the wrong item, or no longer needing the product, you are responsible for the return shipping costs.
Original shipping fees are generally non-refundable.
Damaged, Defective, or Missing Items
If your item arrives damaged, defective, or with missing parts, please contact us within 7 calendar days of delivery.
Please provide your order number along with clear photos or videos showing:
The outer shipping package
The inner packaging
The damaged item, defective area, or missing parts
Any labels or order information included in the package
After review, we will offer an appropriate solution according to the situation. This may include a replacement, partial refund, full refund, or other reasonable resolution.
Refund Process
Once your return is received and inspected, we will notify you whether your refund is approved or rejected.
Approved refunds will be issued to your original payment method only.
Please allow 7–14 business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item according to this Policy and place a new order on our Website.
Final Sale and Non-Returnable Items
Items marked as “Final Sale” or “Non-returnable” are not eligible for return or refund unless they arrive damaged, defective, or incorrect.
For safety, hygiene, and product integrity reasons, certain infant developmental toys, opened sensory toys, used children’s products, items with missing parts, or items missing original packaging may not be eligible for return.
Contact Information
If you have any questions about this Refund & Return Policy or need assistance, please contact:
Sentimint Promo Inc
Address: 1745 Lafayette St, Suite 301, Denver, CO 80218, United States
Phone: +1 (719) 360-6950
Email: info@sentimintpromo.life